Policy Details

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We ship only in the United States

We must charge sales tax for any sales shipped to Florida, USA. It will be applied when you use the shopping cart.

In general product returns are not allowed because of the cost of freight is prohibitively expensive.

Merchandise refused for any reason requires written authorisation from the shipping warehouse prior to being returned to the warehouse. Shipping and a restocking fee may be charged.

We supply free shipping for all products. The size of the product usually requires Freight Common Carrier for shipping. Therefore, it is very important to inspect the product completely before signing the bill of lading from the Freight company.

Our damage rate is extremely low due to the extra care taken in packing the product prior to shipment.

Once a order is issued it it extremely difficult to cancel the shipment process and as such we discourage order cancellations. An order cancelled less than 24 hours prior to shipment will be refunded the product cost less incurred the freight costs.

If the product is damaged and a complete new shipment is required, then refuse delivery and note the bill of lading with the type of damage. Contact shipping warehouse to inform them of the damage. A new product will be shipped free of charge along with the freight costs associated with sending the replacement.

If the product has minor damage and the part can be replaced. A new piece will be shipped free of charge. Again, note the bill of lading for full coverage of the damage. Contact the shipping warehouse to inform them of the damage and the part that is needed. They may request that you send the damaged part back with the freight company.

If the product damage is determined after the delivery (not marked on the bill of lading) the part will be replaced free of charge, but the freight costs associated with sending the replacement item will be charged.

Your privacy is very important to us. We collect personal information and retain that information as long as necessary to fulfil orders and following up with you. We will protect personal information by reasonable security safeguards against loss, theft or unauthorised access.

We will never sell, rent, or give away any personal information while shopping with us.